How to Succeed With User-Generated Content Moderation — The Data Scientist

How to Succeed With User-Generated Content Moderation — The Data Scientist90% of the customers share their experiences about a brand or business on the web. Such content is freely shared on platforms like YouTube, Facebook, Instagram, and X.The users do not always post a comment, review, photo, or video sincerely and responsibly. The reputation of a brand or business can be harmed by what people, as they share their negative experiences. While authentic negative UGC can be managed, it’s the fake news, which needs filtration and inhibition.This is why user-generated content moderation is necessary here.With effective content moderation, brands can filter posts and other media according to predefined policies. It helps brands maintain and manage their reputation by staying respectful, genuine, constructive, and safe.Additionally, content moderation contributes to a positive user experience, which is beneficial for businesses. Here are some tips to help you learn how to moderate user-generated content.Workings of User-Generated Content and its ImportanceAny content created by customers of a product or users of a service is characterized as UGC. From a product review to an image of using the product to a discussion on a forum or a video on YouTube showing its side-effects, benefits, etc., is user-generated content.UGC can be positive or negative. Brands can leverage the positive ones to improve customer engagement and attract new customers. A perfect example of positive UGC is customer testimonials, which can highly influence potential customers. It is vital for brands to understand how to effectively gather and utilize these testimonials. For more insight on this, Vocal Video, a known authority in the field, offers a comprehensive guide to customer testimonials, providing you with all the necessary tools and strategies. For negative content, brands can address it as well through mindful interactions with the customer or content moderation.Content Moderation at a GlanceContent moderation is the process of filtering content that is not suitable for the audience to see and interact with. It can be abusive language, images, video, and audio content that is unsafe for anyone to see. Overall, it’s the process to ensure that any form of content online aligns with a brand’s values and community standards.Users monitor and manage the content posted online. However, when 3.7 million videos come up on YouTube daily, and 500 million tweets are sent daily, it’s impossible for humans to monitor all this content. This is where artificial intelligence and machine learning technologies are used to speed up the process.How Content Moderation Helps Brands and Businesses?Content moderation is a multifaceted process with extensive applications for improving user’s digital experiences. Today, marketing is not limited to the mass media. It’s more about community involvement and personalization.Brands create only 25% of the content for themselves, whereas the rest 75% is created by the users. Hence, brands and businesses need to focus on increasing engagement here and allow their community to become brand ambassadors.Brands like Burger King, Amazon, etc. are quick to respond to a comment or post by a user, which may put them in a bad light. However, addressing the user’s query or issue publicly allows brands to be responsive and responsible.How to Achieve Success with User-Generated Content Moderation?Every brand faces fierce competition in their industry. Hence, customer engagement and creating positive customer experiences are pivotal for a brand to achieve success. The online space is giving businesses the opportunity to focus on direct-to-customer engagement. Here are a few ways to become better at UGC content moderation;Effective user-generated content moderation is essential to create a productive digital space for customers. Using content moderation techniques, brands can elevate their reputation by enhancing customer experiences.ConclusionThe quantum and frequency of user-generated content is going to increase in the coming years. Customers today have access to innovative tools, allowing them to know everything about a brand. Where engaging with existing, new, and potential customers is essential for a brand, monitoring and moderating content is pivotal to creating a positive image.At Shaip, we provide content moderation services to our clients, ensuring zero existence of negative and abusive content online about their brands and businesses. Get in touch with us to take care of your content moderation services and help your business deliver safe user experiences.Author BioGuest author: Vatsal Ghiya is a serial entrepreneur with more than 20 years of experience in healthcare AI software and services. He is the CEO and co-founder of Shaip, which enables the on-demand scaling of our platform, processes, and people for companies with the most demanding machine learning and artificial intelligence initiatives.Originally published

May 9, 2024 - 13:00

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How to Succeed With User-Generated Content Moderation — The Data Scientist

90% of the customers share their experiences about a brand or business on the web. Such content is freely shared on platforms like YouTube, Facebook, Instagram, and X.

The users do not always post a comment, review, photo, or video sincerely and responsibly. The reputation of a brand or business can be harmed by what people, as they share their negative experiences. While authentic negative UGC can be managed, it’s the fake news, which needs filtration and inhibition.

This is why user-generated content moderation is necessary here.

With effective content moderation, brands can filter posts and other media according to predefined policies. It helps brands maintain and manage their reputation by staying respectful, genuine, constructive, and safe.

Additionally, content moderation contributes to a positive user experience, which is beneficial for businesses. Here are some tips to help you learn how to moderate user-generated content.

Workings of User-Generated Content and its Importance

Any content created by customers of a product or users of a service is characterized as UGC. From a product review to an image of using the product to a discussion on a forum or a video on YouTube showing its side-effects, benefits, etc., is user-generated content.

UGC can be positive or negative. Brands can leverage the positive ones to improve customer engagement and attract new customers. A perfect example of positive UGC is customer testimonials, which can highly influence potential customers. It is vital for brands to understand how to effectively gather and utilize these testimonials. For more insight on this, Vocal Video, a known authority in the field, offers a comprehensive guide to customer testimonials, providing you with all the necessary tools and strategies. For negative content, brands can address it as well through mindful interactions with the customer or content moderation.

Content Moderation at a Glance

Content moderation is the process of filtering content that is not suitable for the audience to see and interact with. It can be abusive language, images, video, and audio content that is unsafe for anyone to see. Overall, it’s the process to ensure that any form of content online aligns with a brand’s values and community standards.

Users monitor and manage the content posted online. However, when 3.7 million videos come up on YouTube daily, and 500 million tweets are sent daily, it’s impossible for humans to monitor all this content. This is where artificial intelligence and machine learning technologies are used to speed up the process.

How Content Moderation Helps Brands and Businesses?

Content moderation is a multifaceted process with extensive applications for improving user’s digital experiences. Today, marketing is not limited to the mass media. It’s more about community involvement and personalization.

Brands create only 25% of the content for themselves, whereas the rest 75% is created by the users. Hence, brands and businesses need to focus on increasing engagement here and allow their community to become brand ambassadors.

Brands like Burger King, Amazon, etc. are quick to respond to a comment or post by a user, which may put them in a bad light. However, addressing the user’s query or issue publicly allows brands to be responsive and responsible.

How to Achieve Success with User-Generated Content Moderation?

Every brand faces fierce competition in their industry. Hence, customer engagement and creating positive customer experiences are pivotal for a brand to achieve success. The online space is giving businesses the opportunity to focus on direct-to-customer engagement. Here are a few ways to become better at UGC content moderation;

Effective user-generated content moderation is essential to create a productive digital space for customers. Using content moderation techniques, brands can elevate their reputation by enhancing customer experiences.

Conclusion

The quantum and frequency of user-generated content is going to increase in the coming years. Customers today have access to innovative tools, allowing them to know everything about a brand. Where engaging with existing, new, and potential customers is essential for a brand, monitoring and moderating content is pivotal to creating a positive image.

At Shaip, we provide content moderation services to our clients, ensuring zero existence of negative and abusive content online about their brands and businesses. Get in touch with us to take care of your content moderation services and help your business deliver safe user experiences.

Author Bio

Guest author: Vatsal Ghiya is a serial entrepreneur with more than 20 years of experience in healthcare AI software and services. He is the CEO and co-founder of Shaip, which enables the on-demand scaling of our platform, processes, and people for companies with the most demanding machine learning and artificial intelligence initiatives.

Originally published at https://thedatascientist.com on October 28, 2023.

How to Succeed With User-Generated Content Moderation — The Data Scientist was originally published in Becoming Human: Artificial Intelligence Magazine on Medium, where people are continuing the conversation by highlighting and responding to this story.